Everything subscribers ask about StepFly (阶跃云) before and after they connect.
StepFly (阶跃云) is a global multi-line proxy subscription service. You subscribe, receive a subscription link, and import that link into a third-party client to connect through StepFly's node network.
It functions like one in the sense of routing your traffic through remote nodes, but architecturally it's a proxy subscription rather than a single-vendor VPN app — you choose the client, StepFly maintains the node network.
No. StepFly is designed to work with established third-party clients (Clash Verge, Mihomo Party, v2rayNG, Shadowrocket, sing-box) rather than shipping its own app.
It means traffic isn't sent over a single upstream carrier line. StepFly aggregates multiple BGP-optimized lines so it can route around a congested or degraded path instead of being stuck on it.
No traditional login/password dashboard is required to use the service — your subscription link is what authenticates your node access.
Yes, plan changes are typically handled from the checkout/management page linked from the Subscribe Now button, without needing to start a brand-new subscription.
Refund terms are set by the current plan provider and displayed at checkout; review them before subscribing since they can vary by promotion.
Yes, the Custom tier exists specifically for dedicated lines or region-specific node requests — reach out via the contact page or a support ticket.
Clash Verge and Mihomo Party (Windows/Mac/Linux), v2rayNG (Android), Shadowrocket (iOS), and sing-box (cross-platform, including routers).
Selected node groups are maintained with streaming and media platforms in mind, though results can vary by title, region and time of day.
Like any shared network, usage patterns fluctuate through the day; the multi-line architecture is designed to reduce — not necessarily eliminate — peak-hour slowdowns.
StepFly's policy is not to log the content or destination of subscriber traffic.